Refund & Cancellation Policy – SPGM DIGITAL
This Refund & Cancellation Policy outlines the terms under which payments, cancellations, revisions and refunds are processed for services and digital products purchased from SPGM DIGITAL (spgmdigital.com). By placing an order or using our services, you agree to the terms mentioned below.
Our goal is to deliver professional work with high quality and client satisfaction. However, due to the nature of digital products, customised services and development-based projects, refunds are handled carefully under specific conditions only.
- Service-Based Project Refund Policy
Refund eligibility depends on the project stage, work progress and type of service purchased.
Project Status | Refund Eligibility |
Before project execution begins | Eligible for up to 70% refund (processing & planning charges deducted) |
Initial concept or first draft delivered | Eligible for 30% refund only |
More than 50% work completed | Refund Not Applicable |
Project fully delivered or completed | No refund will be issued |
All upfront payments are considered booking & resource allocation charges, and are non-refundable once work begins.
- Digital Products / Tools / Plugins / Downloads
Refunds are not applicable for:
- WordPress Plugins
• Premium Tools & Scripts
• Digital Downloads (PDF/apk/zip/code)
• Templates, Graphics & Source Files
Due to the instant-access nature of downloadable products, we cannot revoke access once the file is delivered. Therefore, no refund shall be provided.
However, if you face technical issues, we do provide free support and bug fixing within a reasonable time frame.
- Website Development & Custom Projects
Refunds are offered only if:
✔ The client submits a valid reason for dissatisfaction
✔ We are unable to complete the project as agreed
✔ Project cancellation request is made within 7 days of payment
✔ No major development progress has been completed
No refunds for custom-coded features once delivered.
Revisions will be handled under project terms, not as refund grounds.
- Graphic Design, Video Editing & Thumbnail Work
These services are customised based on client requirements, so refunds are limited to specific cases:
- If the project has not started → up to 60% refund
• If initial draft is shared → up to 25% refund
• After completion or delivery → No refund
Unlimited revisions (if included in package) apply within the project scope, not for new concept requests.
- Client Cancellation Requests
Clients may cancel a project at any time by contacting us directly. However:
- Completed work will be charged proportionately
• Advance payment will be adjusted against completed work
• Any pending balance must be cleared before cancellation approval
- Late Payment / Non-Communication Policy
If the client becomes unresponsive for 14 days or more, the project may be paused or closed automatically.
No refund will be issued for abandoned or inactive projects.
To resume, a new timeline & additional fee may apply based on pending work.
- Refund Processing Timeline
If a refund is approved:
- Refund will be initiated within 7 to 14 business days
• The amount will be credited to the original payment method only
• Transaction/processing fees, payment gateway charges may be deducted
- Changes to Policy
SPGM DIGITAL reserves the right to modify or update this policy without prior notice. Changes will be posted with a revised date below.
Last Updated: 06 December 2025
Contact for Refund or Cancellation
If you have questions or wish to request a refund/cancellation, contact us at:
📩 technicalproficient@gmail.com
We will review your request and respond within a reasonable time frame.